Privacy Policy
This page explains what personal information we collect through this website, why we collect it, who else can see it, and how to get a copy of it or have it deleted. It applies to Trisim Property Maintenance and to this website only. Effective 27 July 2026.
- Veteran-Owned
- Fully Insured
- Police-Checked
- Local & Reliable
Who we are
Trisim Property Maintenance (ABN 24 306 689 336) is a lawn and garden care business operating from Parramatta Park, Cairns QLD 4870 and servicing Cairns and the surrounding Far North Queensland suburbs. We are the party responsible for the personal information described on this page. You can reach us at trisimpmcairns@gmail.com or on 0488 622 205.
What we collect when you request a quote
The quote form on this site asks for your name, phone number, email address, the suburb the job is in, and the service you want. It also has two optional fields: a description of the job and a preferred contact time. That is the complete list. We do not ask for, and the form cannot send us, payment details, identity documents or dates of birth. If you call or email us instead, we hold whatever you choose to tell us in that conversation.
The hidden anti-spam field
The form carries one field that is hidden from you and only visible to automated bots. Nothing you do fills it in. If it arrives filled in, the submission is treated as spam: it is discarded on our server, no email is sent, and nothing about it is recorded or counted. We use this instead of a captcha so that the form stays quick to fill in and does not send your interactions to a third party.
Why we collect it and what we do with it
We collect these details for one purpose: to price your job and get back to you about it. We use your phone number and email address to reply, your suburb and service to work out what the job involves and whether we cover the area, and your description and preferred time to schedule the visit. We do not sell your information, we do not rent it, and we do not add you to a marketing list off the back of a quote request.
How your quote request reaches us
The form sends your details to us by email. Depending on how the site is configured at the time you use it, this happens either by opening a prefilled message in your own email program, in which case the details go straight from you to us and never pass through this website, or by our website server sending the email through Resend, our email delivery provider. The reply-to address on that email is set to the address you gave us, so replying goes to you directly.
Website analytics
If analytics is switched on for this site, we use Google Analytics 4 to count visits and see which pages and services people look at, plus whether visitors tap a phone number or send the quote form. We deliberately do not pass names, phone numbers or email addresses into analytics: the only detail recorded about a form submission is which service was selected and which page it came from. Analytics scripts do not load at all unless a measurement ID is configured.
Error reporting
If error reporting is switched on for this site, we use Sentry to record technical faults so that we can fix them. A report contains the error and the page it happened on, along with browser and device information. Form field contents are not included in these reports. As with analytics, no error reporting happens at all unless the relevant key is configured for this site.
Cookies
This website sets no cookies of its own. It does not need them to work, and there is no login, cart or saved session. The only cookies that can appear are those set by Google Analytics when analytics is switched on, and by the embedded Google Maps frame on our contact and location pages. You can block or delete cookies in your browser settings and every page on this site will still work normally.
Embedded maps
Some pages embed a Google Map showing our service area. Loading that map means your browser contacts Google, and Google may collect information about that request under its own privacy policy, which we do not control. The maps are set to load only when you scroll to them rather than on every page load.
Who else can see your information
Only the people who need to. Our website is hosted by Vercel, and quote emails are delivered by Resend. Where analytics and error reporting are switched on, Google and Sentry receive the technical information described above. Each of these providers processes information on our behalf under their own terms. Beyond them, your details go to the Trisim team and no further. We would only disclose your information otherwise if the law required it.
Where your information is stored
Our hosting, email delivery, analytics and error reporting providers all operate infrastructure outside Australia, mainly in the United States and Europe. That means the information described on this page is stored and processed overseas. We chose established providers for this reason and hold them to their published security and data handling terms, but the privacy laws of another country will not always match Australia's.
How long we keep it
Quote requests sit in our email inbox. We keep the ones that turn into work for as long as we need them for our business and tax records, which is generally seven years. Quote requests that do not turn into work are deleted once they are clearly no longer live. Analytics data is retained according to the setting on the Google Analytics property, which is a maximum of fourteen months.
Getting a copy, correcting it, or having it deleted
Email us at trisimpmcairns@gmail.com and ask. We will tell you what we hold about you, correct anything that is wrong, and delete it on request unless we are required to keep it for tax or legal reasons. There is no charge for this and you do not need to explain why. We aim to respond within thirty days. If you would rather talk it through, call 0488 622 205.
Our commitment and how to complain
We handle personal information in line with the Australian Privacy Principles, and we do so as a matter of practice rather than waiting to be told to. If you think we have mishandled your information, contact us first at trisimpmcairns@gmail.com so we can put it right. If you are not satisfied with how we respond, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au, which handles privacy complaints independently and at no cost.
Changes to this policy
We will update this page when what we do with your information changes, and the effective date at the top will change with it. This version is effective 27 July 2026. We will not apply a change retrospectively to information you gave us under an earlier version in a way that reduces your rights over it.